
I have been having lots of troubles with my MacBook that I got about 1 year ago. Apple and I have a love/hate relationship. You see, I loved my computer, and yet I hated it because it kept breaking. First the speakers and logic board, 2 months after I bought it. Then the optical drive (cd/dvd drive), 5 months later. Then the battery, 1 month after that. Finally, the screen, 3 months later. That brings us to Thursday night, two days ago ...
I was using my laptop all day at work, like I usually do. It's a nice distraction. I packed it up at 5:30 pm, left lab, and took the shuttle home. I got into my apartment, got out my laptop, and turned it on. When I looked at it, the right 2/3rds of the screen was black, then started flashing colors. It was going crazy. I'm like, "what now?!?!". Or more like, "wtf!" This was ridiculous. I called Apple and they said it appears to be a hardware issue (no, really?), so I would have to ship it out or bring it to an Apple Store. I said I would bring it to an Apple Store. Good thing I got the extended warranty. I also have Apple Pro Care, which is an additional thing that gets you quicker service. I thought it would be worth it since my computer seems to always be in the shop. Later that night, I turn on my computer again, and the screen is simply working. Weird. I thought that since it randomly stopped working, maybe it would randomly start working. The story continues the following day, however.
Now it is Friday. I get into lab, happy my computer is working and I don't have to drive the 40 minutes to Bridgewater, to where the nearest Apple Store is. I boot up my laptop and the screen goes crazy again. Great. I needed to use my computer that day too, because I'm working on a publication and all the info is on my laptop. That is what I planned on doing that day at work. I determine that if I shut it down and reboot enough, the computer works. I use that time to copy my publication files that I need. Perhaps I can borrow another computer and work on them for the weekend. Since I didn't have much else to do at lab that day, since I needed to work on the paper, I made a reservation at the Apple Store for tech support that afternoon. After lunch, I hopped in my car and drove to Bridgewater. My appointment was at 3 pm. They didn't see me until 3:20 pm. I was peeved. They could see that. The tech guy tries to be nice to me and makes dumb jokes, but I am having none of it. I hate Apple. I hate my MacBook. He asks what the problem is, I tell him. We boot up the computer. He sees the issue. He goes to his computer screen and scans through my repair history. "Interesting," he says. "You've had 2 major repairs and 2 minor repairs so far. This would be your 3rd major repair." After a few more moments, he says, "This is what we're going to do, we're just going to give you a new computer. This one is obviously crap, and you've been having to get it repaired too much. We are sorry. Here is a brand new black MacBook." He then asked if I needed them to transfer my data from the old computer to the new. I didn't, since I had all my info backed up onto my time capsule using Time Machine (Apple's automatic backup utility).
Whoa. I got a new computer. Not only new, but better than my last once, since they upgraded the base version. I got 50 more GB of hard drive space, and 0.4 more GHz of processor speed. So here I am, relaxing in bed and typing away on my new MacBook. Apple, I don't hate you anymore. Now that I know you will give me a brand new product if the old one hits 3 major repairs. Good to know.
On a side note, restoring my system from Time Machine was soooo easy and great. Just booted up the new laptop, asked if I had data from another computer or hard drive to transfer over too, I picked my time capsule (external hard drive with backed up data) and let it go. When my computer booted up, I had my emails, desktop background, system settings, pictures, music, documents, calendar, everything all in order and just as I left it when my screen went wacky.
So now I am happy.